Frequently asked questions

Your checked baggage allowance is the total number of bags, their size and weight that go into the aircraft hold. This varies depending on the cabin you're travelling in, your frequent flyer member status and other factors.

Hand luggage or cabin baggage refers to the type of luggage that passengers are allowed to carry along in the aircraft.

A maximum of 7 kgs as hand baggage is permitted for infants.

Beside free baggage which provide by airlines, you can save by buying the extra bags in advance and avoid paying a heavy bag charge at the airport if your bag's weighs more than free baggage.

Luggage policies vary from airline to airline, as well on origin and destination. You can check detailed baggage policy of an airline from baggage policy link on our homepage.

The carriage of hand / cabin baggage is limited to one peace weighing shall not exceed than 7 kg. Some of the airlines required the maximum baggage dimension should not exceed 56cm X 36 Cm X 23 Cm ( 22 in X 14 in X 9 in). You may contact the airline for the size of your cabin baggage allowed.

Special Baggage like Sports/Skiing equipment, golf bags, bicycle, surf boards, LCD and LED TVs of size more than 99.06 cms, and all other large and/or odd-sized items, including cartons, whose dimensions (L+W+H) exceed 158 cms, submitted as Checked Baggage. This fee will be applied over and above any Excess Baggage charges that might be applicable. This may vary from airline to airline, please contact respective carrier for details.

Customers are strongly advised not to check in such items as Baggage. If such items are checked in as Baggage, Customers agree that they send for carriage of such items, at their own risk. Such items include, without limitation, money, jewelry, silverware, electronic devices, medicines, perishable goods, computers, cameras, video equipment, negotiable papers, securities and/or other valuables, passports and other identification documents, title deeds, artefacts, manuscripts and the like.

Online check-in is the process available starting 24 hours before your scheduled departure in which passengers confirms their presence on a flight via the Internet and typically prints their own boarding passes.

Check in online on your computer, tablet or smartphone using the website.

You can check in online from 24 hours before departure. Have your booking reference or e-ticket number to hand.

If you have forgotten your boarding pass, you can have a new one printed either at the check-in machine or at the check-in desk at the airport within the required check-in times.

If you have already checked in and are travelling without baggage, you must be at the departure gate by the time stated on your boarding pass. If you do not have a boarding pass, please note the latest check-in times for your departure airport depends on the flight and sector.

Mobile Check-in is a convenient way to check-in on your mobile device, which allows you to select your preferred seat and print and email your e-Boarding pass. This service differ from airline to airline.

Boarding Pass will be issued by the airlines after you check-in by online on airlines website or when you arrive at the counter of the airport for check -in. If you check-in by online, the airlines will sent you the boarding pass, and you need to print out.

You will need to have your mobile boarding pass ready for inspection at a number of different points, including Security, Immigration, at the boarding gate, and when you board the aircraft. Please make sure your device’s screen is active with the mobile boarding pass showing at all these locations.

Mobile Check-in allowed for a maximum of 9 guests per PNR and Group PNRs, with up to four segments.

Yes. While the check-in system will show all eligible flights in your booking for check-in, you may choose to proceed by selecting only the first flight.

No. Currently you are not required to register for Mobile Check-in.

We request you to be present at the boarding hall at least 25 minutes prior to flight departure.

If you are carrying check-in luggage, we request you to report at the airport check-in counter at least 45 minutes prior to flight departure for flights within India or 3 hours prior to departure for international flights.

Once checked-in, you would be unable to make changes to your Seat preference.

If you’re facing difficulties in booking, please free to call or email us at support@farehawker.com. Our travel consultant will assist you on the same.

Most of the Airlines do not accept name change requests. Some of them who do, charge a penalty for the same. You can contact us so that we may request the airline to make changes on your behalf.

Rescheduling is permitted however on payment of amendment fees which differ from airline to airline. Please contact us within 48 hours prior to departure.

Rescheduling is permitted however on payment of amendment fees which differ from airline to airline. Please contact or email us at support@farehawker.com with your request at least 48hrs prior to departure.

Kindly request you to contact the respective airline to change contact details.

Yes FareHawker allows you the facility to book tickets from anywhere.

You wouldn’t need a new ticket but we suggest that you contact the airline directly to get your doubts cleared as soon as there is a change in itinerary.

Yes, you can book domestic as well as international multi-city trips on our website.

Child and infant rates, as applicable, is allowed on international tickets.

Cancellations can be done online however, to confirm the same, you need to write to us at my support@farehawker.com from a registered email id. Below are the steps to cancel online: Sign in to your account Select the upcoming trip you wish to cancel Select the passenger/s and sector/s you wish to cancel and click on submit The system calculates your approximate refund amount. Accept and click on ‘Submit’.

Yes, you can partially cancel your confirmed reservation ticket. Just select your relevant option, and choose the PNR no. of your ticket in the list. If you have any difficulties contact our travel assistant for help.

Cancellation depends on the airline, please contact our travel assistant or email us support@farehawker.com

Yes, you are eligible for a refund. A full refund can be processed only post verification and approval from the concerned airline and with the applicable bank charges to the original form of payment.

Normally if such a situation arises it is the airline’s responsibility to find alternative options to help you reach your destination. In this case we suggest you to contact the airline directly. However please note both the sector should be operated by the same airline.

You need to cancel your flight not less than 48hrs prior to departure. Cancellation charges are applicable as per the respective airline’s fare rules. In case the cancellation is within 48hrs you will have to contact the airline directly. The amount of the refund however depends on the fare rules, also note that in case of non-refundable fares there will not be any refund due.

Yes, you can request a refund online, If only the airlines allow you to cancel your itinerary. But, you need to know that some of airlines don’t allow canceling the ticket and you will not get the refund.

Refunds are processed within 24hrs from the receipt of the cancelation request; however, it could take a minimum of 3 business days and a maximum of 14 business days for the refund to reflect in your bank account, depending on your banks policy.

If you fail to turn up it will be considered as No-Show in which case almost always the entire value of the ticket is forfeited. However, some airlines may allow you to fly stand- by on that same day. This is solely airline’s internal policy and discretion.

Your reservation isn’t confirmed until paid in full. Regardless of when you’re traveling date is all tickets must be paid in full in advance.

Your card will be debited as soon as your ticket is issued, i.e. immediately after you purchase the ticket.

All you need is internet connection, credit/Debit card and bank transfer. Select the required day and number of passengers on the booking page. Then the system will be shown all the available flight corresponding to your requirements along with fares and tariff. Follow the instruction step by step to complete your booking. At the end of the booking you need to submit the payment and to you will be given the booking reference and please printout the ticket. You need to give this booking reference at the check - in desk in order to receive your boarding ticket.

A maximum of 9 seats can be booked in a single transaction. If you need to book for more than 9 travellers you will have to go through the entire booking process again for the additional travellers, or opt for group booking.

Yes its very secure and all contact details that are provided will be strictly confidently.

Yes, you can book the reservation with infant less than 2 years who travelling on parent's lap. But for children over 2 years, you can be easily with separate seat with parents. Make sure that child less than 12 years.

Reconfirmation of is not required for most of the airline.

Some very important information that every passenger should know are: Any domestic schedule change should be made at least 48 hours prior to the departure time. Please verify the name of the passenger thoroughly; nicknames or alias should not be used as name changes are not permitted. For international travel the name on the reservation should match perfectly as per the passenger’s passport.

Once your booking is confirmed you would receive a confirmation e-mail in your inbox. Some tickets may take longer so do not lose patience. Check your spam or junk mail folder. If you haven’t received any confirmation at all contact support@farehawker.com

You can also reconfirm it directly with the airline prior to your traveling date. You can check it on their website or by directly calling up in airline’s office. Normally you do get a sms for any flight change.

In case you need assistance during traveling contact the airline or the service provider in the city/country where you are at that time.

If you have not yet received any ticket on your e-mail or short message service (SMS), do not worry. Kindly provide email or contact no and go to our site on 'manage booking' then click 'view booking' here to see all your order details and status. Or you may contact our customer services for further assistance.

The fare rules are available online while you make the booking; alternatively you can also call our support team for the same.

You can request for special meals or seating preferences for each passenger by directly calling the airline after reservation.

E-tickets present an easy and secure way of booking flight tickets.

While travelling the following documents will be required:
International Travel
Copy of the e-ticket.
Passport and valid Visa in case of foreign trips.
Domestic Travel
Government issued valid photo identification like passport, pan card or Aadhar card for Indian Nationals.
Foreign nationals have to hold a valid passport.

Children should carry their school identification cards or any other photo identification proof, valid birth certificates of infants.

You can view your online booking confirmation in "Manage Booking" section. Find "Resend itinerary to email”, input your mail then, click send.