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Air India Group Booking Terms And Conditions
 
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Terms And Conditions For Air India Group Booking

Air India Group Booking
Air India Group Booking Customer Care
Air India Group Booking Contact Number

APPLICABILITY

The said Group Norms are applicable for BOTH Ad-Hoc/Series Movements, for itineraries pertaining to ANY Origin and Destination, on Air India OPERATED FLIGHTS. 

  1. Different Domestic (Interior India Points) Permitted as long as the International Segments/Flights/Bookings are Common. 
  2. For MICE Movement, different Outbound/Inbound Segments (for both Domestic and International) are permitted, as long as the Point of Turnaround is COMMON. 
  3. The said Group Norms/Fares are eligible for Area of Sale (AOS) WORLDWIDE. 
  4. The GIT Fares are NOT APPLICABLE FOR FIT/Individual Travel.
  5. FIT Travel is ONLY ALLOWED on Published System Fares. 
  6. To avail the said Group Fares/Norms, the Passengers must be booked as a Group PNR, and NOT as Individual PNRs.
  7. (The exception being MICE Movements wherein the PNRs would invariably be different, with a common Point of Turnaround). 
  8. Confirmed Bookings are allowed ONLY for Auto Quoted Fares.  
  9. For a Negotiation being opened, the Group Requests to be sent to Inventory Team, for Confirmed Allocation based on the respective Flight Profiles. 
  10. The Group Fares would be QUOTED, and are eligible for being AUTOPRICED ONLY till D – 363 Days to Departure. 

ELIGIBILITY 

  •  The Groups are permitted for BOTH Economy and Business Class.
  • However, NO Mixed Cabin Itineraries are permitted. 
  • For the Group to be eligible, the Minimum and maximum Group Size to be 10 passengers per departure and 100 passengers per departure RESPECTIVELY.  
  • Any Reduction in the Group Size (making is less than 10 per departure) would make it INELIGIBLE for Group Fares/Norms, and thus would attract the FIT Fares/Rules (in the corresponding RBDs) for the said Group.  

The DIFFERENTIATED Time Limits, for BOTH IATA and NON - IATA/RETAIL Agencies respectively are as depicted below: 

 

Norms for IATA Accredited Agents
   

CANCELLATION- WINDOW/PENALTIES **

(for SHORTFALL below Minimum Utilization)

Cancellation (from Days to Departure) IRRESPECTIVE of

the Booking Window/ PNR Confirmation SLAB

PENALTY per passenger ***   

(as % of BASIC FARE + YQ)

D -120 Days and Beyond

25%

D - 119 to D - 60 Days

D - 59 to D - 45 Days

D - 44 to D - 30 Days

35%

D - 29 to D - 15 Days

50%

D -14 to D - 8 Days #

100%

D -7 to D - 4 Days #

D - 72 to D - 24 Hours #

** COMMON Cancellation Penalty Structure for BOTH Domestic and International Itineraries.

*** In cases where the PNR is Still Un-Ticketed, and the Penalty (for Seat Release) EXCEEDS the Advance Deposit, the Advance Deposit TO BE FORFEITED, and the Remaining Penalty Amount to be COLLECTED BY RAISING COMMENSURATE ADMs.

# In cases where 100% of the Retention is to be FORFEITED, the Unused Taxes can be claimed through AI's Reservation/Booking Offices.

In case the Passenger is Ticketed, the Cancellation Penalty to apply IN ADDITION to the aforesaid respective Penalties

  1. When a No-Show Ticket is presented for cancellation, BOTH No-Show and Cancellation Charges TO APPLY. 
  2. No-Show is when a Passenger/Agent fails to cancel the booking at least 24 Hours before departure of the FLIGHT BEING CANCELLED. 

The CANCELLATION and NO-SHOW Penalties (for various Markets) are as follows: 

ECONOMY/BUSINESS CLASS

US/CANADA :- Cancellation Penalty - INR 14000 / No-Show Penalty - INR 17000 

UK/EUROPE/AUSTRALIA :- Cancellation Penalty - INR 10000 / No-Show Penalty - INR 10000 

FAR EAST ASIA/SOUTH EAST ASIA :- Cancellation Penalty - INR 6000 / No-Show Penalty - INR 6000 

GULF/SAARC/DOMESTIC :- Cancellation Penalty - INR 2500 / No-Show Penalty - INR 2500 

  • The Penalty Amounts are common for BOTH the Cabin Classes viz. Economy and Business Class. 
  • Also, the said Amounts are irrespective of the RBD(s) allocated for the Groups (in a particular Cabin Class), and ARE ONLY DIFFERENTIATED BY MARKETS AND (subsequently) CABIN CLASSES.  
  • For Ex - INDIA Itineraries, Applicable GST to be charged in addition to the aforesaid Penalties. 
  • For cases wherein the CUMULATIVE PENALTY is exceeding the Retention viz. 100% of (Basic Fare + YQ + YR), ONLY the Retention is to be FORFEITED.

 

 

Norms for NON - IATA Agents/RETAIL Customers
   

CANCELLATION- WINDOW/PENALTIES **

(for SHORTFALL below Minimum Utilization)

Cancellation (from Days to Departure) IRRESPECTIVE of

the Booking Window/ PNR Confirmation SLAB

PENALTY per passenger ***  

(as % of BASIC FARE + YQ)

D -120 Days and Beyond

25%

D - 119 to D - 60 Days

D - 59 to D - 45 Days

D - 44 to D - 30 Days

35%

D - 29 to D - 15 Days

50%

D -14 to D - 8 Days #

100%

D -7 to D - 4 Days #

D - 72 to D - 24 Hours #

** COMMON Cancellation Penalty Structure for BOTH Domestic and International Itineraries.

# In cases where 100% of the Retention is to be FORFEITED, the Unused Taxes can be claimed through AI's Reservation/Booking Offices.

In case the Passenger is Ticketed, the Cancellation Penalty to apply IN ADDITION to the aforesaid respective Penalties

  1. When a No-Show Ticket is presented for cancellation, BOTH No-Show and Cancellation Charges TO APPLY. 
  2. No-Show is when a Passenger/Agent fails to cancel the booking at least 24 Hours before departure of the FLIGHT BEING CANCELLED. 

The CANCELLATION and NO-SHOW Penalties (for various Markets) are as follows: 

ECONOMY/BUSINESS CLASS

US/CANADA :- Cancellation Penalty - INR 14000 / No-Show Penalty - INR 17000 

UK/EUROPE/AUSTRALIA :- Cancellation Penalty - INR 10000 / No-Show Penalty - INR 10000 

FAR EAST ASIA/SOUTH EAST ASIA :- Cancellation Penalty - INR 6000 / No-Show Penalty - INR 6000 

GULF/SAARC/DOMESTIC :- Cancellation Penalty - INR 2500 / No-Show Penalty - INR 2500 

  • The Penalty Amounts are common for BOTH the Cabin Classes viz. Economy and Business Class. 
  • Also, the said Amounts are irrespective of the RBD(s) allocated for the Groups (in a particular Cabin Class), and ARE ONLY DIFFERENTIATED BY MARKETS AND (subsequently) CABIN CLASSES.  
  •  For Ex - INDIA Itineraries, Applicable GST to be charged in addition to the aforesaid Penalties. 
  • For cases wherein the CUMULATIVE PENALTY is exceeding the Retention viz. 100% of (Basic Fare + YQ + YR), ONLY the Retention is to be FORFEITED.

FREE SEAT RELEASE 

  • The Group Size would be FIRMED UP from the Day of the Advance Deposit (in each of the respective Departure Windows), and the same would be treated as sacrosanct viz. 100% of the Group Size. 
  • Thereafter, the agent can release 20% Seats (of the aforesaid size) per departure FREE OF COST until the Balance Payment is MADE. 
  • For any Seat Released UPTO D - 15 Days, but beyond the 20% Permitted Mandate (making the Materialization less than 80%), it would attract a penalty based on the No. of Days LEFT to Departure, as stated respectively for IATA/Non-IATA/Retail Agencies/ Customers.   
  • Within D - 14 Days, Free Seat Release IS NOT PERMITTED, and it would attract a penalty of 100% of (Basic Fare + YQ + YR) per passenger.   

NAME CORRECTION 

  • In case the Passengers are Ticketed, the Names are eligible for CORRECTION POST TICKETING, as per the DGCA's Approved Guidelines, at NIL Charge. 
  • It may be noted that the aforesaid is ONLY pertaining to Modification in the Existing Name, on account of bona fide ERRORS made at the time of booking, and NOT Complete NAME REPLACEMENT.   

NAME REPLACEMENT 

  • The Names are eligible for COMPLETE REPLACEMENT AFTER TICKETING, subject to a Maximum of 25% (of the Group Size) on PER DEPARTURE BASIS, with a PENALTY of INR 2500 plus the Applicable Cancellation Penalty.
  • Name Replacement beyond 25% of the Group Size (per departure) is NOT AUTO - PERMITTED.
  • The said Name Replacement to be carried out AS A MANUAL PROCESS at Local Air India Booking/Reservation Offices. 
  • (Requests beyond 25% may be directed to Air India Booking/Reservation Offices) 

CHILD/INFANT BOOKINGS

  • Child Fare – NO Discounted GIT Fares permitted for Child Passengers.
  • Adult GIT Fares and Penalties to APPLY. 
  • Infant (occupying a Seat) – To be treated as a Child, and aforesaid Child Fare to apply. 
  • Infant (NOT occupying a Seat) - NO Discounted (or otherwise) GIT Fares permitted for Infant Passengers. Fare to be calculated as 10% of the Published System FIT Basic Fare (plus applicable YQ/Taxes) in the same RBD as that used for the accompanying Adult. NIL Penalties for Infants NOT occupying a Seat.
  • Children would be TREATED as Adults vis-à-vis the MATERIALIZATION CLAUSE.  ONE Child would be counted as ONE Adult viz. it would be counted TO FULFILL THE MINIMUM materialization.  

TICKETING/TRAVEL CONDITIONS

  •  The said Group Fares are applicable on ONLY Air India Operated Flights (on International Segments). NOT valid on AI Code Share Flights.
  •  In regard to the Indian Domestic Sectors (BOTH in Conjunction with International or as a Stand Alone Basis), the said Fares are valid on ONLY AI OPERATED FLIGHTS.
  •  Tickets must be issued on Air India Stock ONLY. 
  •  The Fare Basis applicable would be that of the corresponding Published FIT Fare in the same RBD.
  •  All Applicable Other Taxes/Fees & Charges (as reflecting in the system AT THE TIME OF TICKETING) to apply in addition to the Basic Fare and YQ. 
  •  ENDORSEMENT BOX to reflect either ‘SERIES’ or ‘AD-HOC’ (as applicable) – AND – VALID ON AI ONLY – AND - NON END/NON REF.   
  •  Stopovers at the Intermediate TRANSIT/TRANSFER Points are NOT PERMITTED.

Maximum Stay Validity 

US/CANADA/UK/EUROPE/AUSTRALIA/TLV/NBO – 60 Days

Validity Extension permitted for a further 60 Days (totalling 120 Days) at an additional Fee of INR 10000 per passenger. The same to be reflected in the Endorsement Box.   

South East Asia/Far East Asia/GULF/SAARC – 30 Days

Validity Extension permitted for a further 30 Days (totalling 60 Days) at an additional Fee of INR 5000 per passenger. The same to be reflected in the Endorsement Box.   

The said Extension permitted for a Maximum of 25% of the Group Size per departure. (Requests beyond 25% may be directed to Air India Booking/Reservation Offices)

DEVIATION

The Outbound and Inbound Travel has to be TOGETHER per Group per Departure.

However, an exception of having EITHER (but NOT both) the Outbound or Inbound Travel Separate OR Rerouted is AUTO - PERMITTED for up to a Maximum of 25% of the Group Size per departure. 

Just to reiterate, a passenger can either avail an Outbound Separate/Rerouting or Inbound Separate/Rerouting but NOT BOTH, with the total cumulative passengers (availing the same) to be capped at 25%. 

Outbound/Inbound Travel Separate (Same Sector) – An additional Fee of INR 3000 per passenger to apply, in addition to the DIFFERENCE OF FARE (if applicable) and a Change/Reissue Fee of INR 5000 per passenger (if TICKETED).

Applicable GST to be collected on the aforesaid Deviation Fee and Change Fee.   

Outbound/Inbound Travel Separate (Rerouting) – An additional Fee of INR 3000 per passenger to apply, in addition to the DIFFERENCE OF FARE (if applicable) and a Change/Reissue Fee of INR 5000 per passenger (if TICKETED).

Applicable GST to be collected on the aforesaid Deviation Fee and Change Fee.  

In case the Deviation involves Outbound/Inbound Travel Separate and the Rerouting AT THE SAME TIME, BOTH Travel Separate Charges and Rerouting Charges are applicable viz. INR 3000 + 3000 = INR 6000, in additional to the DIFFERENCE OF FARE (if applicable) and a Change/Reissue Fee of INR 5000 per passenger (if TICKETED).

Applicable GST to be collected on the aforesaid Deviation & Rerouting Fee and Change Fee. 

A Deviation (especially before commencement of the Outbound) beyond 25% of the Group Size per departure is NOT AUTO - PERMITTED. 

In such cases, the Advance Deposit is liable TO BEING FORFEITED, as the said Advance Deposit CANNOT BE ROLLED OVER. If ticketed, the respective Cancellation Penalties (as stated earlier) TO ALSO APPLY. 

The REVSIED Itinerary to be treated as a NEW GROUP REQUEST, with applicable revised Fares and a corresponding Advance Deposit (again).  

(Requests beyond 25% may be directed to Air India Booking/Reservation Offices)

Air India Group Booking FAQ's

  • Q: Why do you recommend air india group booking with FareHawker?

    A: Group booking is little different and few extra procedure in booking compared to an individual booking. To make it easier we recommend FareHawker for easy and hassle free journey.

  • Q: What is the minimum passenger required for air india group booking?

    A: Group booking compile of 10 or more passenger travelling together on the same flight and date.

  • Q: Is it compulsory for the entire group to travel together?

    A: Yes. Group booking is only possible if the passenger travel on the same flight and same date.

  • Q: We are group of senior citizens can we avail discount on group booking with Air India?

    A: Yes, FareHawker offers discounted fares for senior citizens with Air India. Contact our group desk to avail of these special offers.

  • Q: Does Air India provide group booking for international sectors as well?

    A: Yes, Air India has special group discounted fares for 31 international sectors.

  • Q: Is it possible to change the name of passenger before the full payment?

    A: Yes, group booking give the benefit of name change before full payment it depends upon the type of group booking.

  • Q: Can we combine different class in group booking?

    A: Yes, you can book economy or premium economy in one group booking.

  • Q: What is the cancellation policy on Air India?

    A: Yes, you can cancel a group booking there is a certain charge will be applicable per sector per passenger.

  • Q: If there is a flight delay or cancellation of flight, will the airline make any arrangement?

    A: Yes, if there is a cancellation or delay of a Air India flight, we will accommodate the group on the next available flight.

  • Q: What are the general Terms & Conditions of Air India group bookings?

    A: Please refer to the Terms & Conditions for the same.

  • Q: Can a group booking combine of domestic and International flight in one ticket?

    A: Yes, FareHawker will make arrangement of both sectors in a group booking.

  • Q: I am a foreign national, do i need to meet any specific requirements while traveling in India?

    A: Only if you are traveling to imphal, you are required to carry a protected area permit, issued by the home department of Manipur after getting the approval from ministry of home, govt. Of India. The permit also specifies the passport number and duration of stay in the stated city. As per the govt. Of India directive, IndiGo is entitled to deny boarding rights to any foreign national in the absence of a valid protected area permit and the entire amount would be forfeited. Foreign national travelling to any sector other than imphal would require to present passport as the only valid photo identification proof.

  • Q: We are group of 20 passenger; can we book different classes for different legs on a group booking?

    A: Yes. You may use the First/Business option or the Business/Economy option for booking mixed classes, for your outbound and inbound travel legs of your journey. Contact FareHawker group desk for an easy simple booking procedure.
Air India

Service, Security & Confidence

  1. Pre-arranged or advance check-in
  2. Baggage with group label tags
  3. Allocated seating
  4. Personalized meals on request
  5. Multi-lingual cabin crew
  6. Adhering to special needs and requests

Book Your Group Travel With Us

  1. Our team of experts is always up and about to assist you
  2. Works in sync to plan the most cost-effective itinerary
  3. Your consolidated flight management partner for all your group series movement
  4. Dedicated consultant to manage all your ticket issuance and itinerary changes
  5. Connected with multiple airlines to offer the best possible fares
  6. Convenient interface to add names, book and make payments
  7. Customized fare quotes
  8. Flexibility to add/change names upto 72 hours prior to the date of travel
  9. Manage your bookings

Other Group Booking Types We Offer On Air India

Domestic Airlines Group Booking

  • Air India Group Booking
  • Air India Express Group Booking
  • AirAsia India Group Booking
  • Akasa Air Group Booking
  • Alliance Air Group Booking
  • Flybig Air Group Booking
  • GoFirst Group Booking
  • Indigo Group Booking
  • Indigo Airlines Group Booking
  • Jet Airways Group Booking
  • SpiceJet Group Booking
  • Star Air Group Booking
  • TruJet Regional airline Group Booking
  • Vistara Group Booking
  • Zoom Air Group Booking

Group Booking Terms And Conditions For Domestic Airlines

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Flybig Air

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GoFirst

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Indigo

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Indigo Airlines

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Jet Airways

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SpiceJet

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Star Air

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TruJet Regional airline

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Vistara

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Zoom Air

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Group Booking Policies For International Airlines

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AirArabia Airlines

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AirAsia

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Bangkok Airways

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British Airways

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Cathay Pacific Airlines

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China Eastern

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China Southern

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Emirates Airlines

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Etihad Airways

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FlyDubai

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Garuda Indonesia

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Gulf Air

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Hong Kong Airlines

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Kenya Airways

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Korean Air

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Lufthansa

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Malaysia Airlines

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Malindo Air

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Nepal Airlines

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NokScoot

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Qantas

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Qatar Airways

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Shanghai Airlines

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Silkair

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Singapore Airlines

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Thai Airways

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Thai Smile

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Air India Group Booking Routes

Silchar to Patna Flights Group Booking
Diu to Dehra Dun Flights Group Booking
Port Blair to Agra Flights Group Booking
Dehra Dun to Visakhapatnam Flights Group Booking
Ernakulam to Bhavnagar Flights Group Booking
Indore to Jorhat Flights Group Booking
Tezpur to Bhavnagar Flights Group Booking
Delhi to Patna Flights Group Booking
Coimbatore to Hubli Flights Group Booking
Udaipur to Silchar Flights Group Booking
Udaipur to Lilabari Flights Group Booking
Vishakhapatnam to Tirupati Flights Group Booking
Varanasi to Shillong Flights Group Booking
Gorakhpur to Guwahati Flights Group Booking
Coimbatore to Mumbai Flights Group Booking
Madurai to Agra Flights Group Booking
Raipur to Chandigarh Flights Group Booking
Jabalpur to Gwalior Flights Group Booking
Patna to Kochi Flights Group Booking
Bangalore to Vijayawada Flights Group Booking
Pondicherry to Leh Flights Group Booking
Belgaum to Ranchi Flights Group Booking
Bangalore to Udaipur Flights Group Booking
Mangalore to Dibrugarh Flights Group Booking
Calicut to Jammu Flights Group Booking
Bhubaneswar to Kolkata Flights Group Booking
Agartala to Dimapur Flights Group Booking
Aurangabad to Surat Flights Group Booking
Rajkot to Port Blair Flights Group Booking
Coimbatore to Diu Flights Group Booking
Shillong to Coimbatore Flights Group Booking
Pune to Delhi Flights Group Booking
Jammu to Dharmsala Flights Group Booking
Chandigarh to Bhuj Flights Group Booking
Dehra Dun to Mumbai Flights Group Booking
Delhi to Pune Flights Group Booking
Madurai to Jodhpur Flights Group Booking
Gaya to Dharmsala Flights Group Booking
Pune to Jaipur Flights Group Booking
Bhuj to Leh Flights Group Booking
Bhuj to Pantnagar Flights Group Booking
Delhi to Bhopal Flights Group Booking
Lucknow to Agatti Island Flights Group Booking
Bhavnagar to Guwahati Flights Group Booking
Kullu to Indore Flights Group Booking
Rajkot to Tiruchirappalli Flights Group Booking
Jammu to Vadodara Flights Group Booking
Gaya to Agartala Flights Group Booking